Terms of Use

1. The Service

good-trials.ch provides an online course, Research Ethics and GCP — Investigator Level, covering ICH E6(R3), the Swiss Human Research Act (HRA), the Clinical Trials Ordinance (KlinV) and related Swiss regulation. The course consists of fifteen modules, knowledge checks, module quizzes and a final assessment, and concludes with a certificate of completion.

Module 1 is free to read without an account. Access to the remaining modules, the quizzes and the final assessment requires a purchase.

2. Educational content — not legal or regulatory advice

The course is educational material. It is not legal, regulatory, medical or professional advice, and using it does not create a professional or advisory relationship between you and us.

Regulation changes. While we take care to keep the content accurate and current as at the review date shown in each module, you remain responsible for confirming the requirements that apply to your own trial, your institution and your ethics committee. Do not rely on this course as your sole source for a regulatory decision.

3. Your account

You need an account to take the quizzes, record progress and receive a certificate. You must provide accurate information, keep your login credentials confidential, and tell us promptly if you believe your account has been used without your permission.

Accounts are personal. You may not share your login, and you may not allow another person to complete any part of the course or the final assessment on your behalf. A certificate is issued in the name on the account and must reflect work you did yourself.

You must be 18 or older, or otherwise have legal capacity to enter into this contract, to purchase access to the Service.

4. Price, payment and access

The price is shown on the website before purchase and is payable once. Payment is processed by Stripe; we do not receive or store your full card details.

Purchase grants you access to the full course for as long as we operate the Service (“lifetime access”). It is a one-time payment: there is no subscription and no renewal fee.

A certificate issued to you is yours to keep and remains downloadable for as long as your purchase stands and we operate the Service. Whether a certificate satisfies a particular employer, sponsor or ethics committee, and for how long, is a matter for them — see section 6.

5. Refunds

You may request a full refund within 14 days of purchase, for any reason, by writing to [email protected].

This does not apply once your certificate has been issued — that is, once you have completed all modules and passed the final assessment. At that point the Service has been fully performed and the purchase is final.

We apply this policy to all customers regardless of where they live. Nothing in these Terms limits any mandatory statutory right you may have under the consumer law of your country of residence.

6. The certificate

On completing all fifteen modules and passing the final assessment at the stated pass mark, you receive a certificate of completion in your name, showing the date of issue and the guidelines the course was built on, together with a public verification link.

The certificate records that you completed this course and its assessment. It is issued by us and by no one else. It does not by itself guarantee that any employer, sponsor, institution or ethics committee will accept it for their purposes. Requirements differ between sponsors, institutions and cantons — if a specific course or credential is required of you, please confirm what is needed before purchasing.

We may correct or reissue a certificate that contains an error. We may revoke a certificate obtained through misrepresentation, shared account use, or completion of the assessment by someone other than the named holder.

6a. Data protection

We process personal data as described in our Privacy Policy, which forms part of these Terms.

7. Acceptable use

You may use the course for your own professional training. You may not:

• share your account or let another person complete any part of the course for you;
• copy, republish, distribute, resell or make the course content available to others, in whole or in substantial part, including within your own organisation;
• present the content as your own or use it to build a competing course;
• attempt to circumvent payment, access content you have not purchased, or interfere with the security or operation of the Service;
• use automated means to extract content from the Service.

If you would like to train several people at your site, contact us — we are happy to discuss it.

8. Intellectual property

All course content — text, structure, diagrams, questions and design — is our property and is protected by Swiss copyright law. Purchase grants you a personal, non-transferable right to use it for your own training. It does not transfer ownership or grant any licence beyond that.

Legal and regulatory sources cited in the course (ICH guidelines, Swiss legislation, the Declaration of Helsinki) remain the property of their respective publishers. “swissethics” and “Swissmedic” are used descriptively to refer to those bodies; we are independent of them. The course’s recognition by swissethics (Investigator Level) is a recognition of the course, not an affiliation.

9. Availability

We aim to keep the Service available and accurate, but we do not guarantee uninterrupted or error-free operation. We may carry out maintenance, and we may update course content to reflect changes in guidance or regulation. Material changes to the course after your purchase do not affect a certificate already issued to you.

10. Liability

We are liable for damage caused intentionally or through gross negligence, and for personal injury, in accordance with Swiss law. Nothing in these Terms limits that liability.

Otherwise, and to the extent permitted by law, our liability for any other loss arising from your use of the Service is limited to the amount you paid us. We are not liable for indirect or consequential loss, including lost profits or business interruption, or for any decision you take in a clinical trial in reliance on the course content.

11. Suspension and termination

You may stop using the Service at any time and may ask us to delete your account. Deleting your account does not entitle you to a refund outside the period in section 5.

Access to the Service — including the ability to download your certificate — rests on your purchase. If the purchase is undone, whether because we refund it under section 5 or because the payment is reversed through a chargeback or other dispute, access ends with it and the certificate is no longer available to download. The certificate record is not deleted and its public verification link continues to resolve, so a credential you have already given to an employer, sponsor or ethics committee does not stop working.

We may suspend or close an account that breaches these Terms — in particular for sharing access, misrepresentation, or fraudulent payment. Where the breach is minor and can be put right, we will give you an opportunity to do so first. If we close an account for a breach that is not your fault, we will refund the purchase price; because a refund undoes the purchase, the paragraph above then applies to the certificate as well.

12. Changes to these Terms

We may update these Terms for future purchases. Changes that materially reduce what you bought do not apply retroactively to a purchase already made — the version in force when you purchased continues to govern your access, except where a change is required by law.

We will post the updated version here with a new “last updated” date, and notify registered users by email where the change is material.

13. Governing law and jurisdiction

These Terms are governed by Swiss law. The ordinary courts of Zurich have jurisdiction, subject to any mandatory place of jurisdiction available to you as a consumer under the law of your country of residence.

If any provision of these Terms is found invalid, the remainder continues to apply.

14. Contact

Viviane Guignard
Florastrasse 21
8008 Zurich
Switzerland

[email protected]